FAQs

Where is PokéPark KANTO located?

PokéPark KANTO is located inside Yomiuriland Amusement Park in between Inagi City in Tokyo and Tama Ward in Kawasaki City (Kanagawa Prefecture). Please make your way to Yomiuriland to visit PokéPark KANTO.

What days is the park closed?

Yes.
Please check the schedule here.

Are park hours the same every day?

The park's hours of operation differ depending on the day.
Please check the schedule here.

Is re-entry permitted?

Yomiuriland allows for re-entry. Please speak to the staff when exiting the park.
As for PokéPark KANTO, guests with any type of pass can re-enter Sedge Town. Speak to the staff when exiting the area.
Note you will need to display a wrist band, hand stamp, and your ticket's code to re-enter.

Does PokéPark KANTO have admission restrictions?

PokéPark KANTO ticket holders can access Sedge Town anytime within opening hours. Please note that the type of pass you purchased may limit which areas you can visit inside the park and when.
Additionally, some areas require limited-access tickets, which can be obtained via the official PokéPark KANTO app.
Please see here for more details.

May I wait overnight to enter the park as soon as it opens?

In order to respect those living in the vicinity, as well as guarantee the safety of all park-goers, waiting overnight is not permitted.
Any guests who are found to have violated this rule will be banned from the park.

Can I still enjoy the park even if it's raining?

Is the line for admissions covered?

The line for admissions is uncovered. Please bring appropriate gear in case of rain.

Are there bathrooms available before entering PokéPark KANTO?

There are bathrooms by the Yomiuriland park entrance, as well as inside Yomiuriland.

Are pets welcome in the park?

Pets are not allowed inside the park.
Exceptions to this rule include seeing-eye dogs, service dogs, and hearing dog​s.
Make sure to bring proof of eligibility (user certificate) recognized by the Japanese law.
Please note that assistance dogs cannot be left with our staff. If you would like to visit an attraction where assistance dogs are not allowed, you will need to have a companion who can look after your dog outside the attraction.

Where can I ask about lost-and-found items?

Guests who have lost or forgotten an item are asked to inquire with nearby staff or at the information kiosk in Sedge Town.

Are the attractions ever closed?

Operating hours for the attractions are subject to change, and operation may be suspended in some situations, such as for maintenance or due to inclement weather.

Do I need tickets to ride the attractions?

Holders of the Trainer’s Pass or Town Pass are asked to visit the ticket kiosk in Sedge Town to purchase tickets with specified ride times for the attractions.
Ace Trainer's Pass holders can use the priority lane once upon showing the ticket received at the gate. To enter again, they will need to purchase a timed-entry slot ticket via the appropriate ticket kiosk.
Please see here for more details.

Can I make reservations for attractions? Are there priority lanes?

Tickets for attractions cannot be reserved in advance of your visit.
Ace Trainer's Pass holders can use the priority lane once for each attraction until 30 minutes before the park's closing time.

Are there height requirements?

There are no height requirements. However, children under the age of 5 must be accompanied by another ticket-holding guest age 13 or older.

Can I hold my child while riding an attraction?

Guests may ride attractions while carrying a child. However, those who wish to do so on Vee Vee Voyage may only ride in the carriages.

Can children ride attractions on their own?

Children under the age of 5 must be accompanied by another ticket-holding guest age 13 or older.

Can guests who are pregnant or senior citizens ride the attractions?

In order to ensure everyone's safety, guests who are pregnant or have health concerns are not permitted to ride the attractions.

Where can I buy tickets?

Guests residing in Japan (with a Japanese phone number for SMS verification) can purchase tickets via our official website or the official PokéPark KANTO app.
Overseas guests can purchase tickets via external sites .

Are there annual passes?

PokéPark KANTO does not offer annual passes at this time.

What can I do with a Town Pass?

Town Pass holders can enter the Sedge Town.
Please see here for more details.

What can I do with a Trainer’s Pass?

Trainer’s Pass holders can enter Pokémon Forest and the Sedge Town.
Please see here for more details.

What can I do with a Ace Trainer’s Pass?

Ace Trainer’s Passholders can enter Pokémon Forest and the Sedge Town. In addition, Ace Trainer’s Pass holders can also enjoy some unique perks.
Please see here for more details.

Can I cancel my tickets?

It is not possible for customers to cancel their tickets.

Can I change ticket dates?

Once a ticket has been purchased, dates cannot be changed.

Do I have to buy a Yomiuriland ticket too?

No.
All PokéPark KANTO entrance passes include entry into Yomiuriland. If you wish to enjoy Yomiuriland's other offerings or attractions, please purchase tickets inside Yomiuriland at the relevant ticket counter or machine.

Are there group tickets?

PokéPark KANTO does not offer group tickets.

Can I buy as many tickets as I want?

Individuals may purchase a maximum of 2 tickets.

Can I buy tickets without a credit card?

Tickets can only be purchased by credit card at this time.

Will I need to prove my identity when using my ticket?

Identification document​s may be requested in some cases. Additionally, guests who have purchased a Person with Disabilities ticket will be asked to present an identification document such as a physical disability certificate.

How do I enter the park if I don't have the app?

Guests may present the ticket code shown on their Purchase History page from the official PokéPark KANTO website. Please have it ready on your device or printed off beforehand.

How can I see the lottery results for limited-access tickets I applied for?

Please check the My Tickets screen on the official app and tap "Ticket Details" to see information on any limited-access tickets you may have obtained.

Where do I make inquiries regarding tickets?

Please direct any inquires to the website where you purchased your ticket.

Can I cancel or change my requested limited-access ticket?

Limited-access ticket requests cannot be canceled or changed after submission.

Are there rules for reserving spots when watching shows?

Viewing the Sedge Gym show requires the appropriate limited-access ticket or a Ace Trainer’s Pass.
For outdoor stage shows and parades, there are no specific rules for reserving spots. However, please be aware that guests may be asked to move if staff members determine that there is a safety-related issue.
Please be mindful of those around you so everyone may enjoy the show.

Is there a schedule for events?

Yes. Please see here for more details.

Can my child under the age of 3 attend shows with me?

Yes. Children under the age of 3 may attend as long as you have a limited-access ticket. Please ensure that your child is sitting with you or on your lap.

Can I change the time for my limited-access ticket?

Times for limited-access tickets cannot be changed after the time slot has been confirmed.

Can I bring outside food or alcohol into the park?

Except in cases of dietary restrictions, guests are not permitted to bring outside food or beverages (including pre-prepared meals, fast food, alcohol, etc.) into the park.

Can I bring a pre-prepared meal into the park if I have food allergies?

Guests with dietary restrictions are allowed to bring food into the park.

Is alcohol available for purchase within the park?

No.

Can I request an item to be put aside for me?

Products cannot be held for customers.

Can park merchandise be purchased online?

There is no online retail available at this time. Please make your purchases at the Pokémon Daisuki Shop or at the kiosks in Sedge Town.

Are there limits on how many of an item I can buy?

Some products do have purchase limits.
Those wishing to purchase merchandise that have limits will need to show their ticket screen at the register.

Do shopping bags cost extra?

Yes, there is an additional charge.
For details, please inquire with shop staff when making your purchase.

Is it possible to send packages from the park via a delivery service?

PokéPark KANTO does not offer delivery services.

Can I store luggage while in the park?

PokéPark KANTO does not offer luggage storage services. Please use the coin lockers located in Yomiuriland.

Are there smoking areas?

Smoking is not permitted within PokéPark KANTO. Please use the smoking areas in Yomiuriland.
Please also note that there are no tobacco products for sale within PokéPark KANTO or Yomiuriland.

What payment methods can I use in the park?

Are there portable chargers or charging stations available?

Rentals are available near the prayer room by the Pokémon Daisuki Shop. Similar services are also available in Yomiuriland.

Can I rent a stroller or wheelchair?

PokéPark KANTO does not provide rental services. However, Yomiuriland does have strollers and wheelchairs available to rent at the "Sky Gate" entrance for a fee (¥500 each). Reservations cannot be made in advance. Please note that quantities are limited.

Are disposable diapers available for purchase inside the park?

Disposable diapers are available for purchase from kiosks within the Pokémon Trainers' Market. Please inquire with nearby staff for details.

Are rain gear, batteries, and pocket hand warmers available for purchase inside the park?

Batteries and pocket hand warmers are not available year-round. Certain rain gear is available for sale.

Are there microwaves inside the park?

There are no microwaves inside the park.
Hot water is available in the nursing room at the Sedge Town for mixing formula.

Are there AEDs (Automated External Defibrillators) inside the park?

Yes, there are AEDs (Automated External Defibrillators) at PokéPark KANTO's first-aid station and the Pokémon Daisuki Shop.

Are there ATMs inside the park?

There are no ATMs in PokéPark KANTO. The closest ATM is near Yomiuriland's "Aurora Gate." For more details, please contact Yomiuriland Amusement Park.

What are the rules and regulations for PokéPark KANTO?

Please see here for the park's rules and regulations. Be sure to read them before your visit.

How can I get to PokéPark KANTO?

The park can be accessed by train, car, or bus.
Please see here for details.

Is there parking available?

Yes, there is paid parking available at Yomiuriland. As parking is limited, please consider coming by public transportation.

Which highway exits are close to the park?

Each of these exits can be used to access the park: Chuo Expressway: Inagi Interchange/Fuchu Smart Interchange; Tomei Expressway: Tomei-Kawasaki Interchange.
Please see here for details.

How long does it take to get to the park from Haneda Airport?

It takes around 2 hours using public transportation.

How long does it take to get to the park from Narita Airport?

It takes around 2.5 hours using public transportation.

Do I have to have the official PokéPark KANTO app?

There are multiple services that are only available via the official PokéPark KANTO app. You will need to book limited-access tickets via the official app to access the Pokémon Daisuki Shop, Pokémon Playhouse, and to get seats for the Sedge Gym Show.
The app also has a group creation feature and a map of the park.
Please see here for details regarding what else is possible with the app.

What are the "Create a Group" and "Join a Group" features in the official PokéPark KANTO app?

These features are used to create groups for ticket sharing. In addition, group members can apply all together for limited-access tickets.
Please see the official PokéPark KANTO app page for details.

Can group members be removed?

Members can leave or disband a group, but they cannot remove others.
To leave or disband a group, tap the gear icon in the group members section on the My Tickets screen. Then, open the Group Settings screen and choose either the "Disband Group" or "Leave Group" icon.
Please be aware that members cannot leave or disband a group once they have used their ticket.